Booking & Payment Policies

• Instant booking via WhatsApp or phone
• Security deposit required
• 24-hour advance booking preferred
• Multiple payment options available
• Flexible rental terms

Driver Requirements

UAE Residents:

• Minimum age: 21 years
• Valid Emirates ID
• UAE driving license
• Credit card for security deposit

International Tourists:

• Valid passport
• International driving permit (IDP)
• Home country license
• Tourist visa
• Credit card for security deposit

Rental Terms

• 24-hour rental period (e.g., 9 AM to 9 AM)
• Monthly rentals based on 30-day cycle
• Full payment required before vehicle delivery
• Extension charges applicable for additional days
• Authorized drivers only

Refund Policy

• Unused days eligible for refund
• Security deposit returned after vehicle inspection
• Refunds processed through original payment method
• 21-day processing period
• Subject to vehicle condition check

Fine & Penalty Terms

• Traffic fines responsibility of renter
• Parking violations charged to renter
• Illegal usage fine: AED 1,000
• Smoking/alcohol fine: AED 1,000
• No pets allowed

Accident & Insurance

• Comprehensive insurance included
• Damage charges applicable if at fault
• 20% liability for total loss scenarios
• Insurance void under influence
• Immediate accident reporting required

Additional Information

• Free delivery across Dubai
• 24/7 roadside assistance
• Multilingual support available
• Premium vehicle maintenance
• Competitive rates guaranteed